A：Direct consumer to contact us:
Please email us：email@example.com
and attach 3 clear photos of the following:
- Product name (Front)
- Batch number and expiry date (Cap)
- Capsule/powder (Bottom of bottle)
Q：How are probiotics made and where are they sourced from?
A：Commercially used probiotic bacteria strains can have a variety of origins including human, animal and plant sources.
Bacteria are initially isolated from their origin and then cultured (grown) using specific nutrients suitable for each strain. These beneficial bacteria thrive and multiply from the addition of these nutrients via a process called fermentation. The probiotic bacteria are then rapidly frozen (freeze-dried) under strict controlled conditions.
Q：Do high temperatures affect stability of the bacteria?
Does temperature in transit affect product?
A：The probiotics are generally stable even with slight fluctuations of temperature above 30 degrees. It could pose more of a problem with prolonged exposure to higher temperatures.
Q：Do probiotics only benefit digestive health?
A：Probiotics not only benefit digestive health, but also confers other health benefits, such as supporting the immune system. There are also on-going research with mental health, weight loss etc.
Q：Is your probiotic stomach acid resistant?
A：The strains used in Life-Space probiotics are acid and bile resistant. This is a general feature of our probiotic supplement.
Q：Isn't it true that Probiotics need to be refrigerated or they will die?
A：With appropriate packaging and manufacturing techniques, probiotics do not need to be refrigerated. Our probiotics undergo a freeze-dried process to ensure they are in a dormant stage till they enter our body.
Q：Why do we need so many different strains of probiotics?
A：It’s really important to remember that not all strains of probiotics are the same. Each is unique and serves specific purpose(s) in your body. To improve your overall health and well-being , you may consider replenishing different bacteria strains as our health is linked to the diversity of our gut microbiome.
Q：How often should I consume probiotics?
A：Probiotics are considered transient bacteria and may disappear when not consumed regularly. If dietary intake is inadequate, daily consumption of probiotics is recommended to maintain a healthy intestinal environment.
Q：My probiotic product is still within its expiry date but has turned brown. I opened it 4 months ago.
A：The probiotic capsules need to be consumed within 3 months after opening, regardless of expiry date.
Q：How soon will I experience health benefits from taking probiotics?
A：The amount of time it takes to experience benefits from probiotics may vary with each individual as everyone is different in terms of health status and condition.
Q：Probiotic bacteria count diminishes over time. Will your probiotic product still contain the amount of probiotic stated on the label by the expiry date?
A：Probiotics do diminish over time, so to ensure Life-Space probiotics stay viable until the expiry date, we add an overage of bacteria to allow for a natural decline over time. However, the probiotic products do need to be stored at below 30 degrees and in a low humidity environment to ensure product integrity is maintained.
Q：Do Life-Space Probiotics meet Kosher and/or Halal certifications?
A：Life-Space probiotics are naturally sourced and are suitable for vegetarians, however Life-Space products are not Kosher or Halal certified.
Q：What is the small canister in the probiotic jar for?
A：The canister is the desiccant. It helps absorb moisture and is used to maintain the probiotic product. Please leave the desiccant(s) in the jar after opening.
Q：I live in humid climate. The powder/capsules clump easily after I opened the bottle. How shall I store it?
A：If the environment is humid, the powder/capsules may be affected by moisture. In this case, storing the product in the fridge may be a better alternative. Please also remember to retain the dessicants in the bottle.
A：The probiotic product needs to be stored below 30 degree Celsius, in a dry environment with low humidity. Improper storage conditions can adversely affect the product. If cooler temperature and lower humidity cannot be achieved, storing probiotics in the refrigerator may be of further benefit.
Q:Can Shape B420 be used during pregnancy and breastfeeding?
A：Shape B420 can be used during pregnancy and breastfeeding. However, the Pregnancy Probiotic and Breastfeeding Probiotic are recommended for these life-stages as they contain specific probiotic strains to support healthy pregnancy and reducing risk of mastitis during breastfeeding.
Q:Is Life-Space Urogen Probiotic For Women recommended for use during pregnancy?
A：The safety of cranberry has not been extensively studied for use in pregnant women, therefore we do not recommend this product during pregnancy.
Q:Can I halve the dose of the Life-Space Probiotic Powder for Children and use it for my baby?
A：You are advised to use products recommended for the respective age range. Probiotic Powder for Children is recommended for children aged 3 – 12 years old and there is a Probiotic Powder for Baby aged 6 months - 3 years. The probiotic strains in the two products are also different.
Q:Can I give my 14-year-old teenager the Broad Spectrum Probiotic capsules?
A：Life-Space Broad Spectrum Probiotic can be taken if your teenager is able to swallow capsules.
Q:Can pregnant woman take Broad Spectrum probiotic?
A：Yes,it can be taken during pregnancy.
Q:What should I take if I am planning on getting pregnant?
A：If you are planning on getting pregnant, a suitable product to take is the Women's Microflora Probiotic. This could help support your urogenital and vaginal microbiome.
Q:Can Urogen Probiotic For Women be taken by men?
Please report incidence to: firstname.lastname@example.org
A：Storage conditions may affect your product. The probiotic needs to be stored below 30 degrees in a cool, dry place of low humidity. It also needs to be consumed within 30 days after opening.
If you have further query regarding the condition of your probiotic, please email us at email@example.com, and provide us with the following details:
- Product name
- Batch and expiry date (located on lid) - attach photo
- Where was product purchased?
- Where is product located now?
- How long has the product been opened?
- When did you first notice the change?
- Were there dessicants (small round plastic cylinders) in the bottle?
- Was the inner seal firmly affixed to the bottle when you first opened it?
- Where was the product stored in the house?
Q:Capsules / Powder hardened or discoloured
A：Do not consumer if product has hardened or discoloured.
Probiotics are susceptible to absorbing moisture from the environment which can affect the appearance of the product. We believe that moisture has entered the capsule, causing it to discolour.
Below are some suggestions:
- Do not remove the dessicants from the jar.
- Do not store the product in a place where it tends to have high humidity, for example wet areas in the house, such as the bathroom or the kitchen.
- Store the product in a dry place below 30°C . If the humidity level in high in your house, storing the product in the fridge may be an alternative.
- Use the product within 3 months of opening it.
- Make sure that the lid is securely tightened after each use to prevent moisture entering the product.
- Ensure the dosage spoon (for powder products) is dry when you put it back into the bottle
Q:Powder clumps when mixing
A：Life-Space Probiotics contain prebiotic, which is a fibre substance. This may lead to a tendency for the powder to clump together or to present with gel-like appearance when mixed with water. However, this will not affect the quality or safety of the product. The following mixing method may enable better solubility: Sprinkle the powder into lukewarm water while stirring with a spoon at the same time.
Q:Amount of powder in the bottle seems less
A：Each jar is filled with powder by weight and not by volume and hence may appear different due to space variations that occurred during filling process.
(Please report to us via email with details of product and photo - firstname.lastname@example.org)
A：We apologise for the error in the number of capsules in the bottle which is due to a machinery fault. We will investigate the matter and adopt measures to prevent that from recurring.
Q:Why is there a smell when I opened up the probiotic?
A：An odour may be present naturally in the product from the probiotic and/or capsules. The odour could vary from batch to batch as probiotic bacteria are live organisms. The smell of the capsule has to be checked by the retention sample. If the jar has a strong smell, you can send it to us, if possible, and we can check it against our standard.
However, there had been previous feedback regarding smell of capsules and when investigated, the smell of the capsules was comparable to the standard we had.
Q:The Children Immune Support Probiotic powder was beige color. Has it gone bad?
A：The Children Immune Support is a beige coloured powder, as the formula contains Elderflower and Zinc in the formula.
Q:There are some pink specks in Probiotic Powder for Infant
A：Due to lactoferrin in the formula
Q:There are some pink / coloured specks in Women's Microflora Probiotic capsules
A：Woman’s Microflora contains the active probiotic Lactobacillus Crispatus LBV88, which can present as coloured specks ranging from off-white, beige, light orange, light brown and light pink. This variation in colour is expected and does not present as product quality issue.
Q:How to administer / give the probiotics powder to baby?
A：You may mix the powder into milk by shaking it in the milk bottle. Please ensure the temperature is below 40 degrees. The probiotic powder can also be mixed into food or other beverages.
Q:How to mix the powder to improve solubility?
A：The probiotic powder contains prebiotic which is a fibre substance that may not dissolve easily.
To improve solubility:
- Sprinkle the powder into lukewarm water, stirring with a spoon at the same time.
(Note: You may mix the probiotic powder into food but do not put it in hot food).
Q:When to take probiotics? Before or after food? Best time to take?
A：The probiotics can be taken with or without food, with a glass of water, at any time of the day.
Q:I am currently taking antibiotics. Can I also take probiotics?
A：You may also take probiotics. Please take the probiotics 2 hours apart from the antibiotics.
Q:Can I take the probiotic for long-term or do I need to take a break from it now and then?
A：The probiotic can be taken on a daily basis for long-term.
Q:What are the excipients in the product? They are not listed on the label.
A：Our products are listed on the Australian Register of Therapeutic Goods (ARTG). All ingredients can be viewed there.
Please use the link below to search for the product. You may find it easier to type in the AUST L number located on the label of the product.
Q:How do I know whether your product contains the number of bacteria it says it does?
A：Every batch of our products undergoes testing at TGA approved laboratory, where the amount of bacteria per dose is analysed to meet label claim.
Q:I read on your product label that there is "No added dairy". Does that mean it is free from dairy？
A：‘No added dairy’ indicates that there is no dairy used in the manufacture of the product. However, we do not have allergy testing to confirm the complete absence of dairy in the finished product. Therefore we do not state ‘Free from dairy’ on the bottle.
Due to the nature and severity of allergic-type reactions to dairy milk protein, we do advise that you avoid using the product if you have a known allergy to dairy or to consult your doctor if you are unsure.
Q:Is the probiotic vegan?
A：We are unable to claim that our products are vegan. Some of the strains might have been originally isolated from dairy or animal sources, so from an ethical perspective we feel this is not a suitable claim. However, for dietary vegans, there are no dairy or animal products added to the probiotic formulas.
Q:food allergy and ingredients enquiry
A：Send email to email@example.com
Q:Why are the numbers on the bottom of the glass jars different?
A：The number of the bottom of the jar relates to the mould used to make the jar and can vary.
Q:I bought your product recently but noticed the label looked different from before
A：Our product labels may be updated from time to time, or if there is a change in formulation or ingredients. However, the previous version will still be on sale in stores, hence there might be 2 versions being sold at the same time.
If you have further queries on this, you could email us photos of the product, showing the product name, the batch number and expiry on the cap, and the bottom of the bottle.
Q:What is the dessicant made of?
A：It contains zeolite and the outer shell is made of plastic.
Q:Jar bottom design different
A：Currently, the products sold may have jars with 3 different designs (bottom):
- Life-Space logo + Manufactured In Australia (number can vary)
- Blank with dots
Current design: Life-Space Group logo (number can vary)
The two older designs (Manufactured in Australia & Blank) will be phased out in time.
Q:I have constipation/ diarrhea after taking the probiotics. Why?
Please report to: firstname.lastname@example.org
Contact us if in doubt
A：Obtain more info (refer Answer below) e.g. how long on probiotics, whether constipation is regular issue, severity, any dietary changes, etc) - REPORT to email@example.com
Advise to stop taking if symptoms persist or are severe, and to see doctor.
If very mild changes in bowel movements, inform consumer:
- Taking probiotics for the first time may lead to some bowel habit changes as the body adapts initially.
- Recommend to drink sufficient amount of water.
- Stop taking if experiencing diarrhea and wait for bowels to recover before trying the product again. Reducing the dosage (half) or taking on alternate days could possibly assist the body to adapt to the probiotic.
Q:If adverse reaction/event was reported, find out more info.
A: Advise to STOP taking the probiotic. REPORT incidence to us via: firstname.lastname@example.org and attach the following information:
- Description of reaction
- Dates of reaction – when did it start and stop? Also, was it straight after taking the probiotic, or was there a time delay of more than 24 hours/ 48 hours between the consumption of the product and the noticed reaction..
- Person's condition prior to consumption of probiotic – any existing health condition(S)?
- Dose of probiotic taken
- Product details – Batch number and expiry, how long product has been used, how long since it was opened, whether it is within 3 months, storage conditions
- Other medications
- Known allergies?
- Dietary change?
- Did person take medication / see doctor / stop taking?