Return & Refund Policy

 

Our delivery system follows Amazon，if you are unsatisfied with your purchase,please contact Amazon customer service directly.If you have any further issues,you're welcomed to contact our Life-Space Customer Service Centre directly via:info@life-space.us. Our customer service team is to request a return. Our customer service team is available on Monday- Friday 8:30 AM to 5:30 PM. To complete any return, please provide a receipt or proof of purchase.

Items must be unopened in original packaging, unused, and in the same condition that your order was received. Please contact us to arrange your return.

 Products purchased through our online store are eligible for refund, credit, or replacement if the product is handled and used in accordance with its instructions, and any of the following occurs:

  • The product packaging or labeling is damaged, defective, contains incorrect information, is missing information or materials (including batch number, expiry date, spoon or desiccant, etc.);
  • There is a degradation in quality or consistency of the product;

You experience an adverse reaction or event which can be directly attributed to the product or any of its ingredients;

  • Your medical practitioner has advised you not to consume the product;
  • You are not satisfied that the product is meeting the claims made;

The product is recalled;

  • After a reasonable amount of time, the product has not been delivered to You.

 

Refund

A refund will be issued in accordance with Your instructions in the claim request.  The amount of the refund will be the purchase price and currency You paid as detailed on your order confirmation.  A refund will generally be issued within 10 business days from receipt by Us of the claim.  International refunds may take longer.

 

Late or missing refunds (if applicable)

If you have not received your approved refund within 10 business days, please contact us：info@life-space.us for further investigation. In some cases, it may take longer before a refund is officially credited back to your card or account.

 

Replacement

A replacement product will be issued by Us upon receipt by Us of the claim.  This product will be the same as that detailed on your order confirmation. You are not required to pay any difference if the price of the product increases. We reserve the right to provide a replacement product of superior quality. If a replacement is not available, we will contact you.

If You are unable to substantiate proof of purchase and/or evidence to support a claim (for example where the product has not been handled or used in accordance with its instructions), We will deny your claim and return the product to You.

 

Limitation

We will not refund, credit, or replace products purchased through our online store in the following circumstances:

  • You ‘change your mind after purchase;
  • You make an error in Your order;
  • The product has passed its expiry date whilst in Your possession.

 

Return

Return for approved returns, please safely and securely package your items and ship them by a reliable carrier to Life-Space Probiotics, 5525 S. Soto St.
Vernon, CA 90058.